Privacy policy.
Last updated: January 2025. We take your privacy seriously and never share your data with third parties.
Information we collect
When you contact us via WhatsApp to place an order, we collect your name, shipping address, and contact details solely to process and deliver your order.
We do not operate a traditional account system. No passwords or login credentials are stored.
If you subscribe to our newsletter via the footer form, we store your email address for the purpose of sending updates about new arrivals and promotions.
How we use your information
Your personal data is used exclusively to: process and ship your order, communicate with you about your order status, and send QC photos for your approval before dispatch.
We do not use your data for advertising, profiling, or any purpose beyond fulfilling your purchase.
Data sharing
We do not sell, rent, or trade your personal information to any third party.
Your shipping address is shared only with our logistics partners (DHL, FedEx) to the extent necessary to deliver your order.
We do not share your data with marketing companies, data brokers, or social media platforms.
Cookies and tracking
Our website uses minimal cookies necessary for the site to function correctly. We do not use advertising cookies or third-party tracking pixels.
We do not operate Google Analytics or any similar analytics service that collects identifiable visitor data.
Data retention
Order-related communications on WhatsApp are retained for up to 12 months for customer service purposes.
Email addresses collected via the newsletter form are retained until you request removal.
You may request deletion of your data at any time by contacting us on WhatsApp.
Your rights
You have the right to request access to the personal data we hold about you, request correction of inaccurate data, and request deletion of your data.
To exercise any of these rights, contact us via WhatsApp and we will respond within 5 business days.
Security
We take reasonable precautions to protect your personal information. Communications via WhatsApp are end-to-end encrypted.
We do not store payment card details. Payments are handled outside our systems via bank transfer or cryptocurrency.
Changes to this policy
We may update this privacy policy from time to time. The date at the top of this page reflects the most recent revision.
Continued use of our site after changes constitutes acceptance of the updated policy.
Contact
For any privacy-related questions or requests, contact Jack Watches via WhatsApp at +1 (832) 263-0120.
No data selling
Your personal information is never sold or shared with advertisers.
Order data only
We collect only what is necessary to fulfil your order.
Deletion on request
Request deletion of your data at any time via WhatsApp.
WhatsApp only
Communications handled via WhatsApp. No email marketing lists.
Questions about your data? Message us directly on WhatsApp.
Contact us